Student Information - domestic students

In Australia, and through InTech, the quality of your education is guaranteed. The national VET Regulator – Australian Skills Quality Authority (ASQA) ensures the quality of your education for RTO by ensuring that RTOs meet the Standards for Registered Training (2025). This quality extends to full-time international students, VET in School Students, Apprentices and RPL clients. This quality extends to any student whether onshore in Australia or offshore where students are undertaking training and assessment in any other country.

Accredited training means that our training programs:

• have been aligned to accredited units of competency from a nationally endorsed Training Package
• involve a formal assessment of skills and knowledge to determine competency
• entitle the student to receive an endorsed Certificate or Statement of Attainment with the nationally recognised training logo and stating the units of competency achieved.
• Accredited qualifications can only be delivered by an RTO or TAFE.

TRAINING PACKAGES

Training packages define the skills and knowledge needed by learners to perform a job. They do not specify how to train learners. Each training package contains three components:

• Units of competency define the skills and knowledge needed, and how to apply them in a workplace context.
• A qualifications framework contains groups of units of competency used to develop learning outcomes. These groupings range from Certificate I to Graduate Diploma level.
• Assessment guidelines cover the qualifications required by assessors, the design of assessment processes and guidelines for assessment management. Assessment guidelines explain the industry’s preferred approach to assessment.

QUALIFICATIONS

Training Packages consist of a number of Qualifications that break down the skills and knowledge into specific areas of expertise and level required. A qualification may have specific skillsets that it addresses – often referred to as specialisations in the industry. Qualifications also have AQF levels such as Certificate II, III, IV or Diploma, Advanced Diploma and Graduate Certificate or Graduate Diploma.

UNITS OF COMPETENCY

Each qualification is then broken down into Units of Competency or “subjects”. These units are the topics or individual tasks that are needed to carry out the job role in that industry. A Qualification will consist of CORE units of competency that must be completed and elective units of competency that may be selected according to the package rule of the qualification. These units are selected in consultation with the learner with the job roles the learner intends to pursue.

In competency-based training, there is no “pass” or “fail”. Assessment is simply the demonstration of the specified skills and knowledge to the required level. If this is done, the student is “competent”. If the assessment does not produce enough evidence to demonstrate the requirements, then the student is “not competent” and is given further opportunities to gather additional evidence. 

Each of the units may be assessed in a number of different ways and may include, but not limited to: 

• Question and Answer – either written or verbal 
• Observation of the student by the assessor (Direct) 
• Third-Party Observation by the workplace supervisor (Indirect) 
• Written – usually activities, research projects or short reports/essays, case studies 
• Samples of work produced 
• Supplementary evidence such as policies and procedures from the workplace 

Assessment is all about collecting enough evidence to show that the student is competent in the skills and knowledge specified by the Unit of Competency. When collecting and assessing the evidence the following must be considered: 

1. The evidence must meet the needs of the training package.
   All training modules and assessment tasks are prepared to meet the requirements of the unit of competence in line with the training package. Learner’s units selected will be stated in the learners training plan.
2. The evidence must be authentic.
   This means that the work must be the student’s own and not copied from somewhere or someone else. If another person’s work is referenced the source must be acknowledged. Learners must ensure that the assessments provided are that of their own work -including videos, photographic evidence or assignments.
3. Tasks must be demonstrated under real workplace conditions.
   The assessment should show that the student can manage themselves and their time during the tasks, deal with unexpected situations and do all this under real workplace conditions. If the training has occurred in a classroom, the environment should simulate a workplace as much as possible.
4. Assessments must be fair.
   This means that if a student has any special characteristics that may affect their ability to do a particular assessment task, then an adjustment should be made to that task as long as the outcomes of the unit are still demonstrated. For example, someone with poor eyesight may have the written material provided in large print or someone with a physical disability may be able to have someone scribe for them. Fairness is also making sure that the student understands the requirements of the assessment and is willing to be assessed at that time. It is also fair that a student is able to appeal against an assessment decision. Please review the appeals policy and procedure.
5. Assessment should be flexible.
   This means that there should be a number of different assessment approaches and methods that can be used to suit different situations. Flexibility also applies to recognising your skills and knowledge no matter where or how you learned them, this may be through RPL or Credit Transfer.
6. The Assessment Should Be Reliable.
   This means that the assessment will produce consistent evidence when used by different students and that different assessors will make the same decision based on the evidence.
7. The Assessment Process Must Be Valid.
   This means that all the points above have been met and that the assessment actually assesses what it says it will.

Prior to the assessment taking place, the trainer will give the student the assessment workbook which contains the tasks that need to be completed. 

Re-Assessment 

Incomplete Assessments or where “non-competence” are identified will result in the Assessment being handed back to the student for further assessment. If there is a “Not Satisfactory” assessment outcome, the Assessor will discuss and provide feedback to the student on the area/s for improvement and confirm further requirements. At this time a mutually agreed future date for re-assessment will be set. 

Re-Assessment Process: 

• Each student is entitled to 3 total assessment attempts 
• Each re-assessment timeframe will be negotiated depending on the skills gap as well as access to the assessment resources

Assessment Appeals 

• A fair and impartial appeals process is available to all students. If a student wishes to appeal an assessment result, they should first discuss the issue with the Trainer/Assessor. If the student is not satisfied with the outcome of the initial discussion they can then proceed with a formal appeal by completing the Assessment Appeals Form and forwarding to the Complaints Officer. 
• The appeal application should be received by the Complaints Officer, no later than 5 ordinary business days after the notification of the assessment results. 
• All appeals will be handled directly by the Manager responsible for Training in each location who will review the assessment decision and appeal application in consultation with the appropriate trainer. The result of the appeal will be communicated to the student in writing, including reasons for the decision made within 5 business days. Records of all complaints and outcomes will be securely maintained on the student’s file.

Our classroom training offers the benefits of group training in a supportive learning environment and sessions are delivered by a qualified and experienced trainer. The class sizes are usually between 12 and 20 students, so the trainer is always available to assist each person individually.

Training in a classroom may involve group discussion, demonstration, activities, role-plays and workplace simulations. These sessions are designed to establish the knowledge and skills that the student will need to practice and develop before undertaking any assessments.

The trainer will discuss all the assessment activities that must be completed and will give full support and assistance to every student to help them achieve competence. Generally, all the assessment activities are completed during the scheduled classroom sessions.

Student Obligations to Complete the Course Successfully

In order to gain the most benefit from the learning experience, the student should:

• Attend training sessions at the scheduled times
• Advise the college of any concerns or issues that will prevent attendance at any session
• Fully participate in all training activities
• Complete all assessment tasks
• Follow instructions willingly and promptly
• Respect others and their property
• Demonstrate appropriate behaviour and be prepared to learn
• Respond to emails and text messages in a timely manner

InTech Obligations In Providing The Training

In the provision of our classroom training, InTech will:

• Ensure that trainers and assessors are appropriately qualified and experienced
• Retain and maintain and keep records in line with the national standards
• Provide advice and guidance to the student regarding the training and assessment programs and services
• Liaise with Government training authorities where required or requested
• Provide reports to the relevant Government Department periodically on the progress of training and assessment, as per contractual obligations
• Evaluate training and assessment services regularly and identify and implement continuous improvement opportunities
• Maintain compliance to the Standards for Registered Training Organisations 2015 in accordance with the terms of our registration as an RTO
• Provide support to the trainer/assessor
• Administer and invoice appropriate fees as per the agreed course fees and payment schedule as set out in the Enrolment documentation or the Training Agreement.
• Develop a learners training plan
• Meet and discuss the learners progress through the training plan
• Provide a workplace environment for training and assessment within the classroom
• Ensure that training and assessment takes place in accordance with the agreed training plan
• Verify that competencies have been successfully demonstrated
• Ensure that outcomes are recorded on the training plan and are a true record of the competencies achieved

Workplace-based training involves learning and acquiring vocational skills on the job. This approach to training is a combination of theory, instruction and structured learning on-the-job which allows hands-on practical application and practice of the theory.

Training is designed to suit employees wishing to learn new skills and improve existing skills whilst working productively in a job. Training delivered in a workplace can be contextualised to suit an individual organisation.

This training is offered to:

• Trainees and Apprentices
• Workers – doing Gap training and/or Recognition of Prior Learning (RPL)
• VET in School students on a vocational placement
• International Students – combining Classroom with Vocational Placement learning

How does workplace Training work?
In workplace-based programs, the training is the responsibility of the RTO, the workplace and the learner.

A qualified and experienced workplace trainer is allocated to each business. Training visits are scheduled for every 3 – 4 weeks (depending on the program) and are approximately 2 hours in duration, however times may vary depending on the individual’s needs. This training must be conducted in an area away from the student’s normal work area and may occur one-on-one or in small groups.

Our workplace trainers integrate the learning requirements of the relevant VET qualification with a trainee’s daily duties and tasks. Job Cards, Job Sheets, work projects are often used as assessment tasks that integrate with the learners daily tasks.

The trainer will use a variety of techniques to introduce the learning topics. These techniques might include: discussion, demonstration, activities, role plays, simulations, etc., and are designed to establish the knowledge and skills that the student will need to practice and develop before assessment. The trainer will also provide advice to the student and the supervisor on how the workplace can provide opportunities to practice and demonstrate these skills.

The trainer will also discuss the assessment activities that must be completed by the student and how the supervisor can support and assist the student to achieve competence.

InTech Obligations in providing the training (re: Workplace Training Programs)

In the provision of our classroom training, Intech will:

• Ensure that trainers and assessors are appropriately qualified and experienced
• Retain and maintain and keep records in line with the national standards
• Provide advice and guidance to the student regarding the training and assessment programs and services
• Liaise with Government training authorities where required or requested
• Provide reports to the relevant Government Department periodically on the progress of training and assessment, as per contractual obligations
• Evaluate training and assessment services regularly and identify and implement continuous improvement opportunities
• Maintain compliance to the Standards for Registered Training Organisations 2015 in accordance with the terms of our registration as an RTO
• Provide support to the trainer/assessor
• Administer and invoice appropriate fees as per the agreed course fees and payment schedule as set out in the Enrolment documentation or the Training Agreement.
• Develop a learners training plan
• Meet and discuss the learners progress through the training plan
• Deliver Training and Assessment at the workplace or at the college premises as agreed by the parties
• Ensure that training and assessment takes place in accordance with the agreed training plan
• Verify that competencies have been successfully demonstrated
• Ensure that outcomes are recorded on the training plan and are a true record of the competencies achieved
• Issue the student with a full, nationally recognised, Australian Qualifications Framework (AQF) Certificate when all requirements of the qualification
• Issue a Statement of Attainment within 30 days where a student has partially completed a qualification

What Does The Nominated Workplace Mentor Need To Do?

For some courses, nominated workplace mentors play a vital role in the student’s learning and assessment experience.

The responsibilities of a nominated workplace mentor are outlined below:

• The workplace mentor is to be an experienced person available within the Employer’s organisation and may be a team leader, supervisor or manager of the individual student, alternatively, the mentor may be an external person depending upon the arrangements within the Employer’s organisation and as agreed to with Intech.
• The workplace mentor can be the student’s supervisor or manager
• The mentor is expected to be a subject matter expert, and would normally be expected to have at least three years of experience in their industry and to be able to advise the student on the skills and knowledge they are acquiring.
• Ideally, the workplace mentor would hold the same qualification that the student is completing however this is not mandatory
• This mentor/supervisor is to be determined by the employer and details provided to InTech’s trainer/assessor
• Workplace mentors/trainee supervisors will act under the guidance of InTech trainer/assessor for the completion of the Supervisor/Third Party Report which forms a part of assessment evidence for each unit of competency
• Provide a work environment that gives the learner the best opportunity to develop a range of vocational skills

What Does The Student Need To Do?

In order to gain the most benefit from the training experience the student should:

• Perform their job role as determined by the employer to the best of their ability
• Actively participate in the program and commit appropriate efforts to their work
• Complete all activities and assessments as requested by the trainer/assessor to the best of their ability
• Inform their trainer/assessor of any problems they may be having with the training program as soon as possible
• Consult with the trainer regarding progress and set tasks
• Consult with the workplace supervisor to ensure that all necessary activities are demonstrated to workplace standards.
• Inform their trainer/assessor of any change to personal details, such as address, phone number and email address
• Communicate in a timely manner on all issues relating to the trainee.

Once you’ve decided on a course you would be required to fill in an application form and submit it to InTech. The application form is available on the InTech website www.intech.edu.au or email admissions@intech.edu.au

Prior to enrolling in a course, you should consider the career pathway and future work opportunities that the course will deliver to you.

There are a number of steps you must go through including:

• Deciding on your preferred course.
• Submitting your application to InTech.
• Receiving and accepting a Letter of Offer from InTech.

There are a range of entry requirements that you will need to meet both for your chosen course Academic requirements:

• Language, Literacy and Numeracy requirements.
• Age Requirements
• Proof of resident status and State residence status
• RPL and Cross Credits that may apply
• Licences that may be required to complete the training
• Appropriate PPE required during the program
• Any physical or intellectual barriers to completing the program successfully
• Other support that the student may need to complete the qualification
• Where and how will the training occur
• Where and how will the assessment occur
• The people involved in the training and assessment
• The rights and responsibilities of the RTO, student and employer

It is important to meet and discuss your career pathway with a career council from InTech, or your school for VET in School or a Job Network provider for apprentices and trainees. It’s also important if you are full time employed to meet with your HR department to work out the required licences and qualifications for your job role.

If the student is employed as a trainee or apprentice or school-based apprentice, then the job network provider will complete the necessary application paperwork and each party will complete their sections.

For VET in School, Fee for Service, Gap Training, RPL and other services, the student and Intech will complete the required enrolment process. On completion and acceptance of the enrolment InTech will create a training plan that will be agreed to by all parties.

The training plan is an agreement between the student and InTech (and the employer if a traineeship contract exists), which sets out the training conditions and the type of training to be undertaken. Students have the right to negotiate with InTech (and their employer) to develop a plan that recognises the skills already attained, and the best options for training delivery, supervision and workplace support.

Training Plans vary but must include:

•  Student details
• RTO details – Name, Address, Contact details
• The Qualification (Qualification Title and Code) being undertaken and the core and elective competencies (Unit Title and Code) needed to achieve it.
• A list of units of competency (Unit Title and Code) for which RPL or Credit Transfer have been granted.
• Potential timeframes Hours and Program Supervised Teaching Activity Completion date
• Indicative starting and finishing dates.
• Delivery options i.e. how, when and where the training will be delivered e.g. on‐the‐job, in the classroom, self‐paced learning.
• The person responsible (Trainer/Assessor) for the delivery and/or assessment of each Unit of Competency
• Methods and indicative dates of assessment and records of results.
• For traineeship contracts only:
  • Details of the planned release from routine duties to undertake off‐the‐job training
  • Details of how the student will be supervised

If you don’t meet the entry requirements to get into the course you want in Australia, InTech may be able to assist you to reach your goal. This may include studying at InTech in English language preparation or studying a vocational education and training course in Business, Information Technology or Engineering.

InTech currently has advanced standing with a number of universities where students who complete the InTech course may get credit for up to 1 year of university study.  

Some of our InTech pathway programs have been ongoing since the year 2002. Please send an email queryon the proposed course and university pathway program.

You can find up to date fees and charges information in the course outline for your course on the InTech website www.intech.edu.au. Fees and charges specific to your course will be shown in a written agreement that will we send to you with a letter of offer once your application has been accepted.

You will receive a tax invoice for the amount you are required to pay. The Tax invoice will provide you with InTech’s nominated account for payments of fees held in advance. You can pay your fees by direct bank transfer. All prepaid fees are protected in line with the requirements of the VET Quality Framework that legislates the provision of training and assessment in Australia.

Course fees include all administration, materials and tuition fees.  Any optional textbooks or materials that may be recommended but are not required for completion of the course are not included in the course fees. Course fees also include up to 2 attempts at assessment per unit.  However, if after these attempts you have not passed, you will either be issued with a Statement of Attainment for the parts of the course that you have passed or, to gain the full qualification, you will be required to re-sit the part of the course that the assessment relates to and pay a re-sit fee.

Different charges will be levied for a person applying for RPL.

InTech reserves the right to withhold granting the award attained by the student if student fees remain outstanding. InTech’s dispute resolution processes do not circumscribe the student’s rights to pursue other legal remedies. Refer to the Student Complaints and Appeals Procedure if you wish to appeal the Refund Policy.

Adjustment of Course Duration and Fees

As a result of successful credit transfer and RPL being granted – students may have a reduced course fee and course duration.

Students who have learning difficulties or personal hardships may take a longer duration as suggested in training plan. These would be assessed on a case by case basis.

Students who require specialist assistance – where that assistance is sought from a 3^rd party – independent of the college – will be charged to the student. These charges will be made known to the student prior to the services being provided.

Refunds will be applied in accordance with InTech Training Refund Policy for Domestic Students which states:

• A full refund of student fees (less a $250 administration charge for full fee-paying students only) will be paid if a student cancels prior to the commencement of training
• Student fees are non-refundable after the commencement of training where the amount paid is less than $1,000 per student.
• If a Traineeship is ceased for any reason within the first four (4) weeks from the scheduled commencement date of training, a full refund of tuition fees will be made minus an administration charge of $250.00 – only applicable to full fee-paying students.
• InTech may grant refunds in other circumstances of greater amounts if it sees fit.
• InTech cannot accept responsibility for changes to work commitments or personal circumstances as grounds for a refund once the course has commenced.
• Book fees (if applicable) and all other additional fees (if applicable) are non- refundable.
• Refunds will be paid in the following circumstances:
• A full refund of student fees and all other fees will be paid if a course is cancelled by InTech prior to a student’s commencement
• A pro-rata refund of student fees will be paid in the event of a mid-course cancellation. This will be calculated based on the proportion of training not provided or scheduled. (In these circumstances, refunds will not be paid for students who have missed scheduled training sessions or where the cancellation date is after the final proposed assessment date.)

InTech intends to be fair and reasonable in the application of refunds and may apply additional discretionary refunds in exceptional circumstances. To apply for a refund, students and/or employers should submit a request in writing to InTech within 14 days of a student’s withdrawal.

All requests for refunds must be made in writing i.e. email is acceptable. Emails must be sent to admissions@intech.edu.au

The Australian Consumer Law includes a national law guaranteeing consumer rights when buying goods and services. You should contact the relevant government trade and consumer agency in your state or territory if you:

• Would like information about your consumer rights.
• Have a problem with a consumer good or service that you have bought or are considering buying.
• Would like to know how a business should behave under the law.
• Would like to make a complaint about a business.

InTech is aware of its obligations to provide consumer protection for all students as designated in the Competition and Consumer Act 2010, NVR Standards for RTO’s 2015.

InTech is committed to ethical marketing practices. we will not undertake marketing that is misleading, deceptive or of unconscionable conduct and will take extra care when marketing to vulnerable consumers who may be less able to understand what they are signing up for.

We understand that Australian Consumer Law applies to the following services all education and training services, including:

• advertising, marketing and promotion
• soliciting and taking enrolments
• training delivery
• student assessment
• handling of complaints by training providers
• requests to cancel a student’s enrolment.

The following procedures form part of InTech Customer Protection Strategy:

• All information provided about training products and services will be accurate and factual.
• All Marketing information will be published that ensures training and assessment services will meet the legislative requirements of a Registered Training Organisation, be fit for purpose and delivered in the advertised timeframe.
• Information about any Third Party Arrangements with regard to recruitment and training and assessment, will be provided.
• We will inform students in our course information and our website of any entry requirements before they enrol; these may include English language proficiency or meeting particular licensing requirements
• We will not make any guarantees to the effect that students will successfully complete their training program, obtain employment on completion or that a training product will be delivered in a manner that does not meet the Standards for RTO’s 2015.
• Written consent will be obtained from anyone whose photograph, testimonial, logo or work is used in any form of marketing or promotion.
• All personal information will be recorded and stored in line with the National Privacy Principles.
• All marketing and promotions, including unsolicited methods such telemarketing or direct marketing at a location other than our premises (including door to door sales), will meet the requirements of the Australian Consumer Law including the requirement for cooling off periods.
• Marketing by email will meet the Legal obligations of the Spam Act 2003.
• Students will be informed of any limited entitlement schemes that may impact them by enrolling in a training product. This includes where students can only access one course in a limited time frame and where they may be excluded from funding for other training.
• Students will be provided with the following information prior to enrolment:
  • The Complaints and Appeals Process
  • The Fee, Charges and Refund policy
  • Their rights and responsibilities
  • Arrangements if training and assessment services in which they are enrolled can no longer be provided

Any complaint will be treated as an opportunity to review and improve our service and will be included as part of our Continuous Improvement Process.

The InTech orientation program provides students with important and valuable information and assistance. All students are scheduled for an orientation program at the start of the course program.

These include:

• Campus information Student services
• Introduction to staff
• Medical insurance membership
• Opening bank accounts
• Academic issues including course attendance and progress requirements which leads to student visa relating issues
• Compliance and appeals policy and process
• Purchasing text books
• Public and Private Transport details
• Contact details for services such as doctors, police or emergency and legal service
• Lifeline
• How to make complaints
• Your attendance and progress obligations
• Address Details change
• Important Policies and Procedures
• Support Services – Meet Student Welfare Officer
• Uniforms and textbooks
• Student Starter Kit
• Tertiary Transport Concession Card
• InTech student Identity card
• How to apply for Unique Student Identifier (USI)

Learning outcomes/competency units may be assessed as a group or separately and may include any of the following methods: Oral presentation, written tasks, projects, job tasks, assignments, written exams, practical exercises, observations, multiple-choice questions, true and false questions, portfolio, workplace evidence.

Students, in general, are assessed in the Vocational Education and Training (VET) sector for each element of competency addressed as “C” (Competent) or “NYC” (Not Yet Competent).  A student who does not meet the course progress must be reported to the Department of Home Affairs for failure to meet course progress.

Students who have received a result of “NYC” (not yet competent) in any subject should contact the Head of Studies to organise for another assessment as soon as possible.

Furthermore, students are not allowed to extend their course to complete subjects for which they have received an “NYC”. All units for which students have received NYC should be attempted and passed before the course end date.

Students are able to appeal the recording of an ‘NYC’ for any competency unit or learning outcome provided they had good attendance for that subject and had reasonable participation in all assessments. Students are responsible to follow up on their failing grades.

What is the job market like in Australia?

There are a wide range of jobs available for students in Queensland and New South Wales. To learn more about which job suits you best, visit the Australian Government Job Outlook website.  This website contains valuable information on thousands of jobs including:

1. Job prospects
2. Weekly earnings
3. Occupation size
4. Skills and qualifications needed
5. Job vacancies.

Earning while Studying

We encourage all students to work in the field in which they are studying. This allows the student to gain a far greater knowledge and skill base.

How can I prepare myself for a job?

There are a number of training programs outlined below that can help prepare students to successfully gain a job.

1. Internships
   An internship is a pre-professional work experience that provides international students, recent graduates, and those seeking to change careers with the opportunity to gain experience in a particular career field.  Professional Internships are sought by Government agencies and/or major corporations generally to up-skill and/or enhance staff performance. The internships fields sought are generally where Australia is recognised as a market leader or where there is intent to gain business understanding or future business cooperation.
2. Vocational placement
   Vocational placement is where a student is placed in a workplace to receive practical training and experience that is required under, and is an assessable part of, a student’s course, leading to the issuing of a qualification or statement of attainment.
3. Work experience
   Work experience assists students in their transition from school to work. It provides a formal arrangement whereby students participate in activities at a place of paid or voluntary work. Students may undertake work sampling, work shadowing, research work experience and structured work placement. At all times, the educational value of the program for any student should be the prime consideration.
4. Volunteering
   Volunteer work is a great way to learn valuable real-world skills and give back to the greater community.

Visit one of the following job search engines:

•  seek.com.au
• jobsearch.gov.au
• mycareer.com.au
• careerone.com.au
• indeed.com.au
• applydirect.com.au    
• adzuna.com.au

Student Work Rights & Obligations

Australia has strict laws relating to employment conditions. These apply to anyone working in Australia. They cover a wide range of topics including:

• the minimum amount you must get paid
• your taxation and superannuation obligations
• safety at your place of employment
• what work you can do
• unfair treatment in the workplace.

Information for workers about pay, tax, your employment rights and what to do if there is a problem is available from the Government’s employment website.

There are many consumer protection and support services available for students. This includes services provided directly by InTech as well as those provided by a range of state, territory and federal government departments.

Student Protection

The Students Ombudsman (OSO) investigates complaints about problems that overseas students have with private education and training institutions in Australia. The Ombudsman’s services are free, independent and impartial. You can find out more about this service on their website: www.ombudsman.gov.au.

Below is a list of the Ombudsman websites for all states and territories in Australia:

• Australian Capital Territory Ombudsman – ombudsman.act.gov.au 
• New South Wales Ombudsman – ombo.nsw.gov.au
• Northern Territory Ombudsman – www.ombudsman.nt.gov.au
• Queensland Ombudsman – ombudsman.qld.gov.au
• South Australian Ombudsman – ombudsman.sa.gov.au
• Tasmanian Ombudsman – ombudsman.tas.gov.au
• Victorian Ombudsman – ombudsman.vic.gov.au
• Western Australian Ombudsman – ombudsman.wa.gov.au

Consumer Protection

The Australian Consumer Law includes a national law guaranteeing consumer rights when buying goods and services. You should contact the relevant government trade and consumer agency in your state or territory if you:

• Would like information about your consumer rights.
• Have a problem with a consumer good or service that you have bought or are considering buying.
• Would like to know how a business should behave under the law.
• Would like to make a complaint about a business.

We are dedicated to continuously improving our services to meet the needs and expectations of our international students and our friendly staff are on hand to give advice. Student Support Services helps to resolve problems that may impede the successful completion of student’s study programs. This includes student services such as:

• Language and academic support.
• Confidential counselling
• Designated international student advisers.
• On-arrival reception and orientation programs.
• Childcare, health and counselling.
• Student accommodation.
• Employment services.
• Prayer and worships rooms.
• Banking, shopping and food outlets.
• Clubs, societies, sport and fitness facilities.

All services offered internal to the college are free. Students may have to pay for professional services rendered by persons outside the college staff.  Students will be made aware of these external charges and if they wish to proceed with the external services.

Disability Support

Australia has laws that protect individuals from discrimination in many areas of public life, including education. A person with a disability has just as much right to study as any other student. This means that institutions cannot:

• Refuse admission on the basis of disability.
• Accept a student with a disability on less favourable terms than other students (for example, asking for higher fees).
• Deny or limit access to a student with a disability (for example, not allowing access to excursions, or having inaccessible student common rooms or lecture facilities)
• At present InTech has limited access for wheelchairs – however, this restriction is in the process of being rectified.

Emergency Matters

• Contact details – 000
• Service details – Life-threatening situations, such as a car crash or a fire.

Local police – Non-urgent Matters

• Contact details– Call 131 444 (everywhere except Victoria). In Victoria, you need to call your local police station (consult your local Telephone Directory)
• Service details– Police attendance for non-urgent matters.

Lifeline

• Contact details – 13 11 14
• Service details– Lifeline provides crisis support, suicide prevention and mental health support services across Australia. These can include stresses from work, family or society and physical and mental wellbeing. Lifeline offers support services by phone or through their online chat available on their website.

Kids Helpline

• Contact details – 1800 551 800
• Service details – If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hour, 7 day telephone counseling support (anonymous if you prefer).

Poison Information Centre

• Contact details – 131 126
• Service details – Provides advice on the management, assessment and treatment of poisonous products including non-prescription pharmaceuticals, household and industrial chemicals, and plant and animal venom.

 Sexual Assault Counselling Service

• Contact details – Search online for ‘rape crisis centre’ in your home state
• Service details – If you, or anyone you know, has experienced or is at risk of sexual assault, call one of the state-based sexual assault counseling services. These provide a free 24 hour, 7 day a week telephone counseling service (anonymous if you prefer). Many are connected to hospitals or government health departments to help you if the assault has left you with injuries

All Students Have The Right To:

• receive training of a high standard that recognises individual learning styles & needs;
• access all services offered by InTech regardless of race, colour, educational background, gender, marital status, age, sexual preference, pregnancy, physical or intellectual impairment or religious beliefs;
• have their experience, knowledge and prior learning appropriately recognised through Recognition of Prior Learning to determine any training/assessment requirements;
• learn in an environment that is safe, clean and free of all forms of harassment and discrimination;
• be treated with respect and fairness;
• be advised of the learning outcomes as well as assessment tasks for the course chosen prior to its commencement;
• appeal the results of an assessment;
• efficient handling of all administrative matters, ie. enrolments, processing of fees, etc;
• confidentiality, privacy and security of their

All Students Are Responsible For:

• reading the Student Handbook and ensuring that it is understood;
• accepting the conditions of enrolment for the courses they undertake;
• providing accurate information at the time of enrolment and to advise of any changes;
• payment of all fees and charges associated with their course;
• abiding by copyright and plagiarism laws and legislation;
• recognising the rights of other students as well as staff and behaving in an appropriate manner towards them;
• regular attendance of class and being punctual
• completion of training and assessment activities within agreed timeframes;
• reporting any injuries or incidents of harassment or discrimination immediately to InTech or their workplace staff;
• respecting the property of InTech, the workplace as well as property of other students;
• seeking clarification of student rights and responsibilities when in

Access To Records

Students are able to gain access to their records at any time by request by completing the Request for Copy of Student Records form located on our website. Students will need to provide photo ID to confirm their identity with InTech staff members. Details provided must match the registration details on file to ensure that InTech does not disclose your information to the wrong person.

Student should allow one (1) week from the time the request is submitted for the records to be located and transferred to the relevant site.

Cease To Operate

The CEO is responsible to ensure that there are suitable arrangements to provide records of student outcomes to the National VET Regulator in the event that InTech ceases to operate. This will be provided via an AVETMISS report encompassing all activity data for the duration of InTech operation.

If circumstances are such that InTech are not able to carry on operations (death, liquidation, bankruptcy), the General Manager is to advise the National VET Regulator (ASQA) immediately of this decision and provide advice regarding impact on currently enrolled students. InTech has a responsibility to transfer these enrolments to another RTO with least disruption to individual students. On ceasing operations, InTech is to, facilitate currently enrolled students transfer to another RTO, issue these students with an appropriate refund for service not provided, and issue students with a Statement of Attainment based on completed units of competence.

Responsibilities Of Intech

InTech recognises the importance of providing a safe and healthy environment in which to work and learn. We aim to achieve a high level of occupational health, safety and security by adhering to government legislation and taking a personal interest in the wellbeing of our students, employees, contractors and visitors.

InTech complies with the Work Health and Safety Act 2011 and with individual state-based legislation where such legislation is still enforced.

If at any time a trainer, employer or student feels that the training is being conducted in an unsafe manner or environment they must halt the training immediately.

If any person feels that insufficient notice is being taken of safety during the training they must also inform the Student Support Officer as soon as practicable.

Responsibilities of Intech

• Provide and maintain equipment and systems of work that are safe and without risk to health
• Provide information, instruction, training and supervision that ensures the health and safety of employees and contractors
• Maintain their workplace in a safe condition, including entrances and exits
• Ensure the health and safety of visitors to the workplace

Responsibilities of Staff & Contractors

• Cooperate with InTech in their efforts to maintain the required level of health and safety
• Not misuse or interfere with anything provided in the interests of health and safety
• Take responsible care of the health and safety of others.
• Not refuse a reasonable request to assist in giving aid or preventing a risk to health and safety.

Responsibilities of Employers

• Provide and maintain safe plant (such as machinery and equipment) and safe systems of work (such as controlling entry to high-risk areas, controlling work pace and frequency and providing systems to prevent falls from heights)
• Implement arrangements for the safe use, handling, storage and transport of chemicals (such as dangerous goods and other harmful materials)
• Maintain the workplace in a safe condition (such as ensuring fire exits are not blocked, emergency equipment is serviceable, and the worksite is generally tidy)
• Provide workers and contractors with adequate facilities (such as clean toilets, cool and clean drinking water, and hygienic eating areas)
• Make sure workers have adequate information, instruction, training and supervision to work in a safe and healthy manner
• Provide adequate information about any research and tests of substances used at work

 
Responsibilities of Students

• During training sessions or while in the workplace or classroom, students have the responsibility to take reasonable care for their own health and safety and the safety of others who might be affected by their actions.
• Students must cooperate with their employer and/or trainer when they are taking action to improve health and safety or to meet their WHS obligations under current legislation.
• Students must follow safety policies and procedures, participate in any WHS training, follow the advice given and use the safety equipment supplied.

InTech programs promote democratic principles in the classroom through our training and assessment practices, which include a commitment to fair treatment to all in-class discussions which value freedom of speech, tolerance of the views of others and open communication.

The InTech Student Code of Conduct provides a framework for student behaviour to ensure the safety, comfort and wellbeing of all within the college community through respectful and appropriate behaviour.

The InTech Code of Conduct primarily applies to all students involved in our pre-vocational or publicly offered courses within any of our registered training sites.

We Require You To:

• Respect yourself and others; harassment, bullying, physical or verbal assault will not be tolerated
• Behave appropriately; ensure your actions and words support learning and teaching
• Mobile phones must be switched to silent; texts, social networking, games and calls are to be done in allocated breaks ONLY. Additionally, the use of headphones is class is not
• Adhere to site-specific and all regulatory Occupational Health and Safety (OH&S) requirements
• Respect the property of the college community; do not damage or remove property from college premises
• No skateboarding on any college premises
• Produce and/or verify your identification if/when requested by college staff
• Not smoke in the ‘NO SMOKING’ areas
• Persons taking medication to be aware of medicinal side effects, and not to combine with anything that can place themselves or others at risk
• When attending placement students must behave in a manner that reflects the college mission and
• Always act in a manner that aligns to the code of conduct principals at all times and when liaising with Trainers, college Operational Staff, other students and student

We Strictly Do Not Allow:

• Illegal drugs; or anyone under their influence on the premises
• Filming or recording of any kind in our classrooms or our training venues
• Alcohol; or anyone under their influence on the premises. Exceptions are made with prior permission from the General Manager.

Breaches of the InTech Student Code of Conduct may result in disciplinary action according to InTech policies and procedures. This can include student removal from InTech courses; additionally, ANY and ALL illegal activities will be referred to the police.

InTech appreciates all efforts to create a positive and harmonious learning environment. If you do not understand or need further direction in relation to these requirements, please discuss this with your Trainer.

Student Selection

Students will not be denied access to services where they are deemed eligible for such a service and where the organisation has the appropriate resources to provide high-quality services.

Students will be individually interviewed and assessed on their eligibility for the service being provided. The selection process will comply with equal opportunity legislation.

Discrimination

InTech aims to provide a work and training environment for staff and students that embraces equity, fairness and respect for social and cultural diversity. InTech takes a zero-tolerance approach to unlawful discrimination, harassment and vilification as determined by legislation.

InTech encourages individuals with disabilities to participate in all training courses and will discuss with both the trainee and the employer any reasonable adjustments that may be required for the delivery and assessment of our training programs based on individual needs.

We aim to:

• Foster a culture that values and responds to diversity
• Provide equal employment opportunity by identifying and removing barriers to participation and progression in education, training and employment for all employees
• Offer programs and employment opportunities which aim to overcome past disadvantage for members of staff, employee and student equity groups
• Enhance the quality of learning and employment satisfaction for all students through the provision of culturally, socially and gender-inclusive education and training in areas such as curricula, teaching methods, assessment and review processes, teaching materials and support services

If any student feels that the trainer is discriminating against them for any reason, including on the basis of age, ethnicity, medical status, disability, gender or sexuality, contact the Student Support Officer who will act in accordance with the Complaints and Grievances Policy.

InTech is committed to protecting client privacy and confidentiality and recognises the serious responsibility of collecting and maintaining client’s personal information.

InTech collects information about students at the pre-enrolment meeting and from the enrolment form they complete. Once training begins, InTech will keep records of assessments and any certificates issued. Other information that may be retained includes any correspondence or documents provided by the student. For example, if a student wishes to appeal an assessment decision, or make a complaint, InTech will keep copies of these documents as well. Only personal information that has been provided to us, or where a third party has been authorised to provide to us, is retained.

Throughout the duration of students’ studies, InTech may photograph or film students participating in their practical training, student activities and events. These images are used for a variety of purposes including evidence gathering for assessment purposes, marketing, blogs, social media or display in college.

All these records may be seen by government auditors who also act under a Code of Conduct which means they will keep all information confidential.

InTech will comply with relevant legislation in the collection and storage of, and access to, personal information.

Legislation includes the Privacy ACT 1988 (Cth) and the Australian Privacy Principles.

In some cases, as required by law and as required by the Australian Skills Quality Authority (ASQA) InTech will need to make information available to others, such as the Australian Government’s State, Territory and Commonwealth Agencies.

InTech will provide updates on training outcomes and progress to:

• Direct Employers of trainees and apprentices
• School Administrators in the case of VET in School programs
• To the relevant authorities as required under its reporting and other obligations

Unless otherwise indicated, the content of this website is the property of Intech Institute and is protected under with state and federal privacy laws and the Information Privacy Act 2009 (Qld)

Intech Institute of Technology website (www.intech.edu.au) provides information about the institute, its programs and services. Intech Institute respects the privacy of its online visitors and does not sell or rent any information obtained from its website to any other organization or third party.

When you visit Intech Institute’s website, the server automatically collects a limited amount of information essential for the site’s operation, security and validation purposes. At times we collect certain information when you sign up to our newsletters, or submit a form, and we may also collect information on your browsing history when on our website such as: which resources and pages were browsed, the frequency and duration of your visits, your IP address, searched pages, downloaded material, the name of your Internet Service Provider, operating system, and device used.

This information is used to perform statistical analysis of user trends and interests and to help us make this site more useful to visitors. Intech Institute does make limited use of cookies on its Web server, but not in any manner which could impinge on your privacy. “Cookies” are small text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

When you use Intech Institute website for program or services purposes, such as participating in online courses, requesting services, completing a contact us form, or making payment, the personal information you provide for that program or service will be in compliance with Australian Privacy Principles (APPs), & Information Privacy Act 2009 (Qld) and will be used only for the purpose it was collected. The information will be disclosed only in accordance with the provisions of this act.

Use of Information:

Information obtained on this website may be used:

• to improve our site
• respond to a request
• assist your access to particular resources

We will not share personal information gathered on this website with any other parties, except  parties we may reasonably determine is required by law or by governmental authority. It is our intention to protect against improper use of your personal information.  If we plan to collect information for sharing with a third party, this will be clearly stated at the point of collection and you will have the option of declining to provide information.

Security:

Intech Institute (www.intech.edu.au) strives to protect information you provide on our website. However, we cannot guarantee that no harmful code will enter intech.edu.au. Please be aware of the risks associated with using websites. We have provided safeguards for the protection and storage of the personal information you have provided. However, we recommend that you use appropriate and up-to-date firewall and anti-virus software to protect your computer systems.

No part or content of this website may be reproduced, replicated, distributed or transmitted in any form whatsoever or through any means, which includes printing, recording or other electronic methods or any other methods, without prior written permission from the administrator of this website. Users may download material from the website only for their own personal, non-commercial use.

Intech Institute reserves the right to make changes to any information contained on the website at any time whatsoever, and without notice or limitation of any kind, including, but not limited to, information relating to courses, fees, and other related services. Every effort is made to ensure the links are as current and as complete as possible, however due to the consistent process of change on government websites there will inevitably be a small amount of out-of-date or missing content at any point of time.

Our website may have links to external Web pages. Please be aware that the school is not responsible for site content outside our Web site, or the privacy policies of outside. We encourage you to read the individual privacy statements on each website you visit.

Information Acceptance

By using this website, you are accepting all terms and conditions, privacy policies and subject matters to the content that is provided on this website.

Contact us about your privacy concerns  by e-mail at admin@intech.edu.au

InTech welcomes open communication and encourages feedback from all stakeholders to ensure that we are providing the highest quality outcomes to students, employers and industry and to guide ongoing improvement of our services.

We invite students and employers to provide by a number of means – through meetings to discuss student concerns, quarterly written reviews, google reviews on our website and informal verbal reviews. We appreciate feedback in regard to your opinions, satisfaction, or other views about InTech’s operations, policies, procedures and training delivery and assessment.

All communication and reviews are recorded, analysed and are used to review its policies and procedures and plan for future improvements.

InTech collects continuous improvement feedback from a range of stakeholders:

• Students
• Employers of students
• Trainers/Assessors
• Suppliers and contractors
• InTech staff

ASQA / NCVER SURVEYS

Students who successfully complete vocational education during the previous year may also be asked to participate in the Student Outcomes Survey (SOS), which is an annual survey funded by the Australian Government Department of Education, Employment and Workplace Relations and conducted by the National Centre for Vocational Education and Research (NCVER).

The aim of the Student Outcomes Survey is to improve the outcomes of vocational education and training (VET) by gathering information on the:

• Outcomes from training (e.g. employment and further study outcomes)
• Relevance of the training
• Benefits of the training
• Satisfaction with the training
• Reasons for not continuing the training (where applicable).

The information is used by national and state/territory bodies, along with local training providers, to ensure vocational training is of high quality and relevant to Australian workplaces. The survey highlights both the positive and negative outcomes from training and assists in administering, planning, and evaluating the VET system.

QLD GOVERNMENT FUNDED PROGRAMS SURVEYS

Note that from 1 July 2021, the QLD Government will contact learners directly for feedback and surveys on their training programs and study.

Vocational education and training (VET), in Australia is regulated by a variety of Australian, state and territory laws. Employment, workplace and equity issues are also covered by a range of Australian, state and territory legislation. Where the state or territory and the Australian laws deal with the same situation differently, the Australian law has jurisdiction.

LEGISLATIVE & REGULATORY REQUIREMENTS

You acknowledge that you must observe InTech’s, OH&S policies and workplace practices as instructed by your Training supervisor including Equal Rights and Equal Opportunity and the Anti – Discrimination Acts. The following legislation must be complied with:

Commonwealth Legislation:

• Human Rights and Equal Opportunity Commission Act 1986
• Disability Standards for Education 2005
• Disability Discrimination Act 1992
• Racial Hatred Act 1995
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Privacy Act and National Privacy Principles 2001
• Skilling Australia’s Workforce Bill 2005
• Skilling Australia’s Workforce (Repeal and Transitional Provisions) Bill 2005
• Australian Child Protection Act 2005
• Australian Consumer Law Act 2010
• Privacy Act 1988
• Workplace Gender Equality Act 2012

 State-Based Legislation:

• Workers Compensation Regulation 2003
• Workplace Injury Management and Workers Compensation Regulation 2002
• Affirmative Action (Equal Employment Opportunity for Women) Act 1986
• WorkCover Legislation Amendment Act 1996 120
• Occupational Health and Safety Act 2000 (as amended 2002)
• NSW Commission for Children and Young People Act 1998
• Occupational Health and Safety Regulation 2001
• NSW Anti-discrimination Act 1977
• Disability Act 2006

You must read and make yourself aware of the following policies and procedures:

• InTech Recognition and Credit Transfer Policy
• InTech Complaints and Appeals Policy
• InTech Refund Policy
• InTech Deferment and Cancellation Policy
• InTech Student Support Services Policy
• InTech Transfer Between Providers Policy
• InTech Completion Within Expected Duration
• InTech Course Monitoring and Progress Policy
• InTech Critical Incidents Policy
• USI Policy

• Domestic Student Application
• RPL Application
• Credit Transfer Application
• Refund Application Form
• Course Deferment Form
• Complaints Form
• Withdrawal Form

You can find current QLD apprenticeship and traineeship forms here: https://www.publications.qld.gov.au/dataset/vetic-apprenticeship-and-traineeship-forms